As part of our integration into SGOCO group. Edge10 will steadily start to adopt the company-wide policy to in-source all key functions within the group. In Europe all after-sales functions will be in-sourced. This will involve parts requisition, modular repair, technical support and local logistics.
There should be no visible change to the customer and the business will seamlessly transfer. There will be no changes to our helpline telephone number.
Our aim is to improve the service to have the best warranty service of any vendor in the entire display industry.
Key advantages we hold are:
Most downstream components including plastics, boards and cables are manufactured in-house.
Our product Line is highly modular, benefits from optimum part utilisation and is all derived from in-house design.
We are dedicated only to our Edge10 brand, our own Private Label, ODM and OEM customers.
We will not be doing maintenance for any products other than our own and will focus on improving the performance of our product with direct feedback from our local service to R&D.
This decision is strategic and is mandatory for us to meet the criteria of global brandname customers and prospects. This decision is expected to maximize the value for all our stakeholders.