Edge10

Harmonisation of Global Logistics Policies including reverse logistics, aftercare and Technical Support.

As part of our integration into SGOCO group. Edge10 will steadily start to adopt the company-wide policy to in-source all key functions within the group. In Europe all after-sales functions will be in-sourced. This will involve parts requisition, modular repair, technical support and local logistics.

 

There should be no visible change to the customer and the business will seamlessly transfer. There will be no changes to our helpline telephone number.

 

Our aim is to improve the service to have the best warranty service of any vendor in the entire display industry.

 

Key advantages we hold are:

 

Most downstream  components including plastics, boards and cables are manufactured in-house.

Our product Line is highly modular, benefits from optimum part utilisation and is all derived from in-house design.

We are dedicated only to our Edge10 brand,  our own Private Label, ODM  and OEM customers.

 

We will not be doing maintenance for any products other than our own and will focus on improving the performance of our product with direct feedback from our local service to R&D.

 

This decision is strategic and is mandatory for us to meet the criteria of global brandname customers and prospects. This decision is expected  to maximize the value for all our stakeholders.

Snow Trouble at Edge10 Monitor Call Centre

Please be advised that there has been a large settling of snow at RepairTech and the surrounding areas that has affected staff getting into work because of their transport being effected and even some of the more 'locals' have found it difficult to walk into work.  The snow fall and it settling and the lack of gritting have make it very difficult for staff getting into work. 

Due to this we have skeleton staff in the Call Centre and they will still take calls as normal but there maybe delays due to the smaller number of staff taking calls.  I sincerely apologise for this, which is outside of our control, but we will do all we can to make sure the calls are answered quickly and efficiently to minimise any problems.

I will update, if there are any throughout the day.

Hopefully there maybe no disruption to the service but I wanted to pre-alert before hand so you are aware of the situation.

On-line Registration Script Error - Please bear with us.

Due to a scripting error and an ability to get any sense out of Fasthosts, our online registration is still not working. Please bear with us and in the meantime please can you either wait for it to be solved, or submit the cards by post. Appreciate your tolerance with this.

Edgedupe DVD Tower Installed in Major Stadium saves time and money

Galpharm Stadium (Huddersfield FC and Huddersfield Giants) The Galpharm Stadium home of Huddersfield FC and Super League’s Huddersfield Giants have recently purchased an Edge10 1-7 Duplicator from PC World. The club were upgrading their system for making copies of the match video. They were changing from an old VHS system which took 90 minutes to make each copy of the match video to the Edge10 duplicator which can make up to 7 copies in under 10 mintues. Phil Armitage, the Operations Manger at the stadium commented, “I have to make about 6 copies of every match, for the opposition, the match officials and then plenty for the management and coaching staff. Under the old system this would take hours now the Edge10 Duplicator does it all in about 10 minutes, it’s fantastic.” When Phil received the product he experienced a technical problem. So he decided to call Edge10s technical manager Paul Lancaster. Asked how helpful he found the technical support Phil said. “Paul was fantastic, he told me exactly what to do and the problem was solved in seconds, a really nice guy and a brilliant help.” Phil said he would have no hesitation in recommending Edge10 to anyone buying a duplicator, and he was very pleased that when he called the company with a problem things were dealt with directly and in such a fast friendly manner.

2.5" Enclosure hardware installation guide

Installing a hard drive in the 2.5" series (D200 & D203) enclosures is pretty straightforward, just in case anyone has any problems though we've uploaded another version of the installation procedure in glorious colour to our website & flickr site!

http://www.flickr.com/photos/edge10/581007863/

Drivers...

A very common question is where one can find a Windows driver for a particular type of Edge10 monitor. The truth is we’ve never produced any as you don’t need one, all our monitors are plug and play compliant. This means when you connect one of our monitors to your PC it will detect it as a plug and play monitor and then offer you the resolutions that it is capable of.

http://en.wikipedia.org/wiki/Plug-and-play

Case Study: The Oldham College Specifies Edge10 Hard Glass LCD Monitors for Major Hard Glass LCD Refresh

Edge10 Corporation Ltd

Date: 21 February

Site: The Oldham College, Rochdale Road, Oldham

In order to satisfy the demands of their students for a larger screen size and also to protect the value of their investment, The Oldham College decided to replace 200 of their legacy display monitors with the application specific hard glass 19" display monitors from Edge10.  The first 100 units were delivered in October 2006 and the second 100 units were delivered in December 2006.  The Edge10 displays were used with their current PCs in many different faculties of the college from their Music Studios to their Art & Design Departments.

Jon Evans, IT Manager at The Oldham College confirmed that the Edge10 T190 displays replaced the legacy CRTs and standard LCDs that had become out of date and out of warranty.

All Edge10 display monitors have the Kensington Lock fitting on the back of the cabinet.  However The Oldham College required a stronger fitting to suit their specific requirements and were delighted that Edge10 could accommodate immediately.  Edge10 sourced the tempered steel plating locally and without delay.  The steel plates were specified to the exact requirements of The Oldham College and the Edge10 T190 displays were installed just a few days later.  The Oldham College was delighted with the speediness and efficiency of the Edge10 Technical Support Team.

"It was essential for us to source hard glass displays as previous LCD monitors had been damaged unintentionally by students and staff poking the screens.  I am very happy with the Edge10 hard glass screens.  They are of a very strong build quality and well-suited for schools and colleges" confirmed Jon Evans.  "The support from Edge10 on designing and installing the Kensington Lock for us has been very quick and professional.  The Oldham College will definately be taking more Edge10 hard glass display monitors this year."

All Edge10 Toughened Glass LCD Monitors have hard glass which is rated at 8H on Moh's Scale.  The hardened glass not only protects the screen from damage by a finger, pencil, biro or scalpel but also offers sharpest contrast, vibrant colours, wider viewing angles, reduced eye fatigue and enhanced brightness with less power consumption.  Naturally all Edge10 Monitors are environmentally friendly and use just 10% of the power that the previous CRT Monitors were using.

                     

Too posh to push..

It seems that our F170 is causing a few problems for some of our customers. They are having difficulty pushing the stand into position, unless you've done this before it can feel like you are going to break it. The reason why the stand is quite stiff is that it must support screen when you are tilting it backwards and forwards. If it was too loose then the screen would simply flop either backwards or forwards. The easiest way to put the stand into position is by lying it face down on a chair, then push forward on the base. I've included a couple of photos.

Positive Client Feedback - Education

      


At Edge10 we are just redesigning our new Website ver 2.0.1. Whilst doing it I was speaking with a senior IT Technician from a  college on the South Coast of England to gain their insights into the User Registration for Large schools which purchase in large volumes for refreshes and rollouts. The conclusion that we reached is that all Education customers can register for a site licence and thus negating the need to mail their cards back. All their Edge10 Monitors will still be covered by a three year On site exchange warranty, past and future. This will be tracked automatica lly by the serial number.

The Senior IT Technician did leave his comments about our T170 with toughened Optical glass

"We currently have 15 T170 monitors which have been purchased for a new classroom, as of yet we have not installed them as they arrived just before the holidays but on general first impression they seem to be excellent value for money and of apparent good build quality."

totalcare

I was just about to close down my PC at the end of the day today when I noticed an unread email with the subject title “thanks”. It was from a customer that we had spoken to earlier in the day, he simply wanted to say thank you for the polite and helpful way in which we handled his support call. After 18 years in the service industry it’s still nice to actually find out that your every day efforts really do make a difference.